Return & Refund Policy
Your satisfaction matters to us. Please review our return terms below.
Eligibility for Returns
You may request a return within 7 days of receiving your order if:
- The item arrived damaged or defective
- You received the wrong product
- The item is significantly different from what was described
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned unless defective on arrival: personal care and beauty items, opened wellness/health products, and intimate-use accessories.
How to Request a Return
Contact us at teamarvona@gmail.com or WhatsApp +923304191960 within 7 days of delivery, including your order number and photos/video of the issue.
Refund Process
Once your return is approved and the item is received back in original condition, refunds are processed within 5–7 business days. Since we operate on Cash on Delivery, refunds are issued via bank transfer or store credit — please share your preference when requesting the return.
Exchanges
If you'd prefer an exchange instead of a refund, let us know when you reach out and we'll arrange it subject to stock availability.
Return Shipping
If the return is due to our error (wrong/damaged item), we cover return shipping costs. If the return is due to change of mind, return shipping is the customer's responsibility.